FAQAugust 15th, 2018 by Christian Faust - Posted in English
For your convenience, we have summarized the most often asked questions here. Please feel free to contact us anytime, if you’re looking for more detailed informations about how we work.
Do all languages cost the same price?
No. The price depends on the language combination, subject area and price level of the target language. For instance, translations into Japanese usually cost more than into Spanish.
How much does a translation cost?
Usually, translations are charged according to the number of words to translate. The services required play a role: translation with or without editing, proofreading, layout control, terminology and/or memory management, certification, etc. Our WISH LIST(on simple request) gives you a good overview. We will gladly make you an offer based on your specific demand.
Do you work with native speakers?
Exclusively. One of our basic principles is that our specialist translators always and exclusively translate into their mother tongue. There is no exception to this basic principle.
What about the VAT?
It´s very simple. Generally there are three cases:
1. Companies within the EU: here no VATis charged. You simply provide us with your VAT number.
2. Companies based in Luxembourg: this is where the legal VAT rate
3. Companies outside the EUno VATwill be charged either.
Our offers therefore always indicate the net amount. Besides, our offers are always free of chargeand non-binding.
The texts must be translated in an SEO-optimized manner. Can you make me an offer?
Of course we can give you a price for SEO translations. Please clarify the details of your requirements in advance with our project manager.
Which format will I get back if I deliver a PDF file?
PDF files are converted into Docx format and processed. You will therefore receive a Word file from us, unless otherwise agreed. If you have the original file (e. g. Powerpoint, InDesign, Framemaker,…) at your disposal, you should provide us with that file, so that we can return the translation in this exact format and you do not incur any further effort.
Which file formats can you process?
We currently support the following formats: BMP, DCX, DITA, DJV, DJVU, DOC, DOCX, GIF, HTM, HTML, INC, INX, IDML, JB2, JFIF, JP2, JPC, JPEG, JPG, JSON, TJSON, ODP, ODT, POTX, PPS, PPSX, POT, PROPERTIES, PCX, PDF, PNG, PO, PPT, PPTX, RESX, RTF, SDLXLIFF, STRINGS, SRT, TIF, TIFF, TTX, TXT, XLF, XLIFF, XLS, XLSX, XML, strings from PHP arrays, SDL Trados packages. Other formats on request.
How long is the delivery time?
The delivery time depends mostly on the size of the text and the availability of the specialized translators for the respective subject areas and language combinations. Our experienced project managers can determine the delivery time quickly and reliably after reviewing the documents. Besides, we comply with your requirements.
phone: +352 269 066 20